International Consumer Rights Protection Council

Action against railway services

Complaint can be made by writing a complaint in the COMPLAINT BOOK available at all town booking offices, goods sheds, parcel offices, reservation offices, refreshment rooms, pantry cars, station master's office, and the guard of the train.

For on the spot action, you can approach the Public Grievance Redressal Booths at major stations.


You can approach the Additional General Manager of the concerned zone, who is also the Director of Public Grievances.


To report about bribery and corruption, contact the Senior Deputy General manager, who is also the Chief Vigilance Officer of that Railway.


If you have a complaint against the railways regarding their deficient services, send your complaint to the address given below. Indicate your ticket number, PNR number, train number and name, and the date of travel.


Complaint against Central Railway:

The Additional Divisional Railway Manager

Public Grievance Cell

New Delhi Division (Northern Railway)

New Delhi Railway Station

New Delhi


Complaint against Western Railway:

The Additional General Manager

Director of Public Grievances

Western Railway

Churchgate, Mumbai


Please note:

For more information on the above visit





Call 9969324451, 9969324452, 9969324453 and complain to the Vigilance Department about the corrupt activities of the on-board railway staff.


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International Consumer Rights Protection Council